WP Freshdesk

Allow users to see their Freshdesk tickets right on your website and provides SSO to have seamless navigation between Freshdesk and WordPress.

Features

WP Freshdesk comes with some awesome features listed below.

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Easily Connect to Freshdesk

With WP Freshdesk you can easily connect your WordPress site with your Freshdesk account. For all the WordPress users

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Single Sign-On

It also provides Single Sign-On to be configured between WordPress and Freshdesk, so that once the user is logged into WordPress site.

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Shortcodes to display tickets

This plugin provides some set of shortcodes to display the Freshdesk ticket on your WordPress site such as open tickets etc.

FAQ

Questions you might have about this plugin.

How should I get connect to Freshdesk?

This plugin provide 2 methods to connect to Freshdesk

  • Username/Password : Use your Freshdesk Username and Password
  • API Key : You can also use API key of your Freshdesk account

Refer this tutorial to get your API key - http://bsf.io/wp-freshdesk

How should I display my Freshdesk Tickets?

You have to use the following shortcodes to display Freshdesk tickets

All tickets [fd_fetch_tickets]
Open [fd_fetch_tickets filter="Open"]
Resolved [fd_fetch_tickets filter="Resolved"]
Closed [fd_fetch_tickets filter="Closed"]
Pending [fd_fetch_tickets filter="Pending"]
Waiting on Customer [fd_fetch_tickets filter="Waiting on Customer"]
Waiting on Third Party [fd_fetch_tickets filter="Waiting on Third Party"]
Create New Ticket [fd_new_ticket]

How should I use Freshdesk SSO?

Enable SSO in Settings -> WP Freshdesk  >> Freshdesk SSO tab.

Enter your Secret Shared Key.

Your shared token could be obtained on the Account Security page in the
Single Sign-On >> "Simple SSO" section.

Paste Remote Login URL in your Freshdesk settings page

Paste Remote Logout URL in your Freshdesk settings page

How to use?

The images below will take you through the settings you can work on while using the WP Freshdesk.

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