Allow users to see their Freshdesk tickets right on your website and provides SSO to have seamless navigation between Freshdesk and WordPress.
WP Freshdesk comes with some awesome features listed below.
Easily Connect to Freshdesk
With WP Freshdesk you can easily connect your WordPress site with your Freshdesk account. For all the WordPress users
It also provides Single Sign-On to be configured between WordPress and Freshdesk, so that once the user is logged into WordPress site.
Shortcodes to display tickets
This plugin provides some set of shortcodes to display the Freshdesk ticket on your WordPress site such as open tickets etc.
Questions you might have about this plugin.
This plugin provide 2 methods to connect to Freshdesk
- Username/Password : Use your Freshdesk Username and Password
- API Key : You can also use API key of your Freshdesk account
Refer this tutorial to get your API key - http://bsf.io/wp-freshdesk
You have to use the following shortcodes to display Freshdesk tickets
|Waiting on Customer||
|Waiting on Third Party||
|Create New Ticket||
Enable SSO in
Settings -> WP Freshdesk >> Freshdesk SSO tab.
Enter your Secret Shared Key.
Your shared token could be obtained on the Account Security page in the
Single Sign-On >> "Simple SSO" section.
Remote Login URL in your Freshdesk settings page
Remote Logout URL in your Freshdesk settings page
How to use?
The images below will take you through the settings you can work on while using the WP Freshdesk.
Shortcodes to Use
Other Display Settings
Send CF7 data directly to Spreadsheet
Download CF7 to Spreadsheet from WordPress.org for FREE.